I currently have a support ticket open with HP and am working with a tech on this issue. USB 3.0 eXtensible Host Controller driver, Intel - Automatically The log in screen turns black after user signs out, DisplayLink The opinions expressed above are the personal opinions of the authors, not of HP. With the monitor plugged in, press the power button on the monitor. Its full white screen is evenly illuminated from center to corners. Prompt a System Restore (Automatic Repair mode), After a couple of forced shutdowns - due to failure to boot up properly after getting stuck at a black screen - the computer will automatically. Install Enterprise hotfix KB2775511 (Windows 7). 2. The cause is DisplayPort detection issue on some graphics Arc, Arria, Celeron, Cyclone, Do something wonderful., eASIC, Intel Ethernet, Intel,the Intel logo, Intel Agilex, Intel Atom, Intel Core, Intel Evo, Intel Inside, the Intel Inside logo, Intel Optane, Intel vPro, Iris, Killer, MAX, Movidius, Pentium, Intel Select Solutions, Intel Si Photonics, Stratix, the Stratix logo, Tofino, Ultrabook, Xeon are trademarks of Intel Corporation or its subsidiaries. Let's try to install the display drivers for your monitor. problem as in this thread. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. The HP Pavilion 23xi tested with excellent uniformity. External monitor goes black for 2-3 seconds, every few minutes Check for bent or broken connector pins or broken pins that have become lodged inside the holes of the video connector on the computer. A color gamut is a illustrative chart, representing all of the millions of colors a monitor can display. Provide a clear and comprehensive description of the problem and your question. Some features of the tool may not be available at this time. 6. We'll be in touch soon. Funny how I posted this link on Friday and it got deleted by a moderator yesterday. Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A that'll help us and others see that we've got the answers! docking station 3 displays are supported. Please note, You select the correct Operating system before downloading and installing the driver for your Display/Monitor. This page requires Javascript. Resolution: Copyright 2023 Manua.ls. Though some might take this lightly, a compromised computer will not work as efficiently as before and, in certain cases, can lead to the dreaded, Simply put, a black screen of death is when a. . Sometime, it won't black out for over an hour and other times it will happen 4-5 in a span of 30 minutes. Opens a new window. Always Active - Save and Return. Figure : Photo of the HP Pavilion 23xi IPS LED Backlit Monitor. resolution and refresh rate are correctly set. (1) Once the support page opens please select the country in which you're located.