We sink so low we can barely stand up?? However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. Get Details Apply Now No damage was done to the furniture or the shelves of decor they had to manuver around to get the couch up the stairs! Bruce Barr said everything would be okay and that they will even take off the legs and I wouldn't have a problem.. so delivery day comes and WE HAVE A PROBLEM the contract moving company would not life the couch. My boyfriend and I came in Value City Furniture in Gurnee Mills a few months ago. Was new to town and stopped in at Value City Furniture in Traverse City to look around- was met with a friendly smile by Jake and found a table in clearance that I had to have! I get it, its just a showroom. Came here a couple times to shop for a new sofa/sectional before labor day. The salespeople, even though on commission are never very pushy, and they never follow me around. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Unsubscribe easily. In particular Karen said there was nothing she could do for us even though our entire order was messed up. I am a STL Business Owner with 35 years in retail. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. Value City Furniture Gets Very Weak Customer Support Rating. On December 6, I received a wardrobe. We saved very hard earned money for a big purchase and now I'm being told that it's our fault for sitting on the couch. Just sad. I am very disappointed and for them not to disclosed all terms and affiliations is deceptive business practices and consumer fraud by misleading statements and insulting me with her disrespectful remarks about my choice income and credit application. He called customer service & it took them a while to figure out what was sent & not sent. $4,000 plus spent and I wish I had read the reviews. We are terrible at shopping for furniture and it takes us years to decide on anything. Information provided by various external sources. Very strange place. I give him 5 stars for this service call. The room were the furniture is located has probably been set in ten times with in a year. Just your average run of the mill furniture store. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveller reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. they are crooks. May all benefit! When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. I would recommend the store to anyone after the experience we have had. The furniture doesn't feel cheap. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. I fell victim to shopping at this place prior to reading the reviews online and figuring out that more people than not have a similar experience. Terrible! Instead of checking out my wife, maybe focus on getting the job done and upholding the VCF logo that they represent on yheir shirt. It took him 45. Find out how we combat fake reviews. Customer service is a joke here. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! He is a classy professional. Delivery can be pricy. This is still ongoing, and I've learned not to trust this company, unfortunately. I was helped by Jeremy, who was phenomenal! So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? She also basically said it was our fault for signing off in it when we picked it up! DON'T. Lets head to the dining room where some of the best memories are made. We looked at a few places and decided value city had the best prices. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. The pick up of the furniture was a NIGHTMARE I got there the guy didn't even look before he told me someone already came to pick up my furniture that I already paid for mind you!! I came in to shop for a mattress. 2 guys in the store told me to go around back but treated me like I was a moron for going in front. I thought I could go in the front and just carry it out. My futon is still comfy and it's been a few years. I also purchased my mattress from here. For value.. So they told me to go back to Pure Promise. 9 months later. Bought a desk today and when unboxed realized it was broken. Out of 92 reviews and 7.3/10 stars on Slumber Search, one 5-star rater shares an anecdote: When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move into an apartment. "Oh you wanted the slat, too?? The deal was valued at nearly $350 million. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. I know I will NEVER do business with them again Be WARNED! GO TO Bob's furniture. Linda Lary She was great she helped me find everything I needed. When I called and asked about my chairs I was told "Oh it must be a computer glitch". After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. From the the time I set my foot on The Value City Furniture Store on route 40. The Artemis Marble Server is available in gray or white, and retails for $1,200. New furniture would arrive in two weeks. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. So I still have no bed after attempt two. I'd go back again. But I will give them some credit, they do have some decent looking dining room tables. We found 2 leaning bookshelves and a faux leather sectional with ottoman for our living room. Skylar Mays offers Blazers value as reserve point guard He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. Mr. Smith laughed at me and said his boss doesn't have business cards. Go see Zaim! Because theres more there than meets the eye!! Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. Customer Service is horrendous. A support foam layer gives you support without sagging over time like most other mattresses tend to do. Contact them via: Your email address will not be published. Listen up, Value City Furniture: you are terrible. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. 3. "I will make some calls and call you in the morning," says Johnathan. Still no couch. I was not previously a fan of VCF, but the last few times I've gone, I have to admit they're winning me over in terms of furniture quality/price/selection and short delivery time.