You can also check thecheck the status of your flights here. If your flight was part of an inclusive/package holiday please refer to your tour operator as they may not operate the same re-booking policies. We're pleased to say that refund timeframes have returned to normal. If you do need a test you can find details ofrecommended Covid-19 test providers here. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. The Covid-19 crisis almost tipped Virgin Atlantic into collapse in 2020, and it's needed fresh funding from founder Richard Branson as recently as December. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? Compensation claims can not be processed at the airport. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. If you require a letter please email requestaletter@fly.virgin.com, with the following details: We will then send the letter to you as soon as we can. . Cookie statement | (c) we refuse to carry you on a flight for any of the reasons set out in Article 12, Article 13, Article 15 or Article 16. Bookings made by credit card or debit card no longer incur a fee. If you still want to cancel, we understand. Passengers on package holidays must refer to their tour operators who may not operate the same policy. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. Virgin still refusing to do anything with my request for refund - when was your flight scheduled for? When the customers provide the new name follow the steps below. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. Fax: 01293 444456 Customers opting for Open Ticket are accepting a credit for future travel which will waive all previous T&Cs of the original ticket. Will customers who felt badly treated this year rebook with the firms that they feel that let them down? The remaining fare difference after we have waived those amounts. If the new ticket price is greater than the voucher value, you just need to pay the difference in fare. The options available to you may differ depending on when you are due to travel. Virgin Atlantic said: We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that refunds took longer than usual to process, and we sincerely apologise to our customers for this. It is our intention to make sure passengers from cancelled flight get to their destination at the earliest opportunity. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Fare difference may apply. Bookings made by credit card or debit card no longer incur a fee. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Terms and conditions | If you purchased your ticket through a travel agent or another airline, youll need to apply for your refund with them directly, as we wont be able to process it for you.