Depop Returns & Refunds - How to Handle Them - SellerAider You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. The seller doesn't fulfill their return policy as stated in the listing. This application is not endorsed or certified by Kidizen, Inc. By following these best practices you can reduce the likelihood of an unsatisfied customer and earn your place as a trustworthy seller. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. 1999-2023 PayPal, Inc. All rights reserved. If you have questions, you can also message the seller to learn more. But why is it important? Save face. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. I can affors to lose 100 percent of my sale. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. You lost any seller protection by sending to another address than the paypal registered address of the buyer. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Really confused how this can happen. Related:Common eBay Scams to Be Aware Of. I am suppossed to let.him have all.of this equipment for free? Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. When you make a purchase using links on our site, we may earn an affiliate commission. So you could try suing but as it was you that took the risk despite what it says in paypals seller protection policy then I don't think you will have much luck unfortunately. The buyer can then accept or reject your response. Learn more about returns and refunds - Depop help GB As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. How do you handle a customer requesting a refund? She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. So in the event of an item received but not as described dispute its always one persons word against anothers. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. It all hangs on whether paypal agree that the transaction was unauthorised. The best trick to selling fast with confidence is cross-listing. You can now refund users in app. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc.
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