Time in total, 4 minutes. Next, the muse cabinet had wrong cutting on one of the board and there was no way we could assemble it. Final Sale. There are at least 5-6 other reviews with the same exact issue. 3rd time, I told them I was moving and needed to switch delivery address. So to get someone's attention, I had to wait in the checkout line. They take the money while not having any idea when the item will be in stock. Nice enough staff Lovely but not a good shopping experience. Probs but like get a grip lady. Had 2 great shopping experiences here in the last month thanks to Tracy in the upstairs furniture department! I replied with my order number and this is what I got- "Unfortunately, we are unable to assist in this case. *I sent my contact information to CB2, as requested, on the day they responded and haven't been contacted yet. CB2 offers a variety of sectionals and sofas that fit in with their modern aesthetic. Finally asked a checkout person who rudely told me, "I'm helping someone else." After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. Total price: $14! Initially I dismissed CB2 as Crate & Barrel's version of IKEA. The staff was super helpful and I walked away really happy. Theres no need to settle for a Crate & Barrel sofa for a guest room when you have the option of a Crate & Barrel daybed, sofa chaise, or sofa sleeper too. However, my experience with the customer service at this store was disappointing. Never miss new arrivals that match exactly what you're looking for! This location has no dedicated parking so taking the free Circulator bus from Union Station, Dupont Circle, and other points east is your best option. The furniture can be a bit pricey depending on your financial range but its beautiful, one of a kind and sturdy. I ususally order from the catalog-but saw this before boarding the CTA at North/Clybourn Station. The delivery is good, and returns are always easy. It's the details that make a house a home. $5,795.00. We LOVE Alexandria. I really think CB2 is a PR ploy so C&B can publicize they have a more affordable version. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. Williamson, Brett Keep up the great work!!! CB2 Sayulita Lounge Chair. I spoke to Karen in cherry creek and she had an SOL attitude and said well not ALL pieces are interchangeable. Upon opening the two boxes I realize a few of the leg sliders have fallen off in transport. Try Crate & Barrel shelves. Loving the simple life? Overall a good place to get ideas for modern design and rooms but I won't be making any purchase in the foreseeable future. I waited every night for delivery as promised with my items which I actually wanted immediately. Reply HELP for help and STOP to cancel. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. An hour passed and still no call back, so I called again. Feel like you're living the high life with modern living room furniture. 80% of the package was NG. I had the delivery come in two different days since everything I wanted was not in-stock. The other stuff is way too pricey. I easily could've dropped a few hundred dollars. If the store has it in stock (per the online stock checker), drive over and park in one of the 15 minute loading spots. Can't beat that. It was a nice gesture which they did not have to do. Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. I hope the company can take it more seriously. On the hunt for something specific like a used Crate and Barrel couch? They did appear to be a bit overstaffed on our Saturday afternoon visit because it seemed the sales people outnumbered the customers but if it means I get help when needed, I'm all for it. 30 min later. jeeeez maybe I should get paid for doing their jobs. My husband and I went in to buy a console table. A good thing. Not very good for customer service! If I had known that i had to assemble it my self i would have gone to IKEA for a lower price. Shards of glass littered all about and I literally couldn't touch them without getting nicked. I ordered a piece in November and was told mid Dec. No matter what your WFH space looks like, having some cool furniture to work at makes Monday mornings a little easier. This store has everything from furniture, to the smallest accessories. As a bonus, you can fill these planters and vases with foliage, which will add even more texture to a room. Special shoutout to Jade M. who has been extremely professional and helpful throughout the purchase/delivery/follow-up process. A woman comes over and starts tapping at her ipad to try to determine the price. Simple but contemporary selection. I am returning everything and going to a store with better service. I was picking up an order (a UVA stalk, which is very fragile. This site uses cookies to improve your experience, to analyze website usage, and for marketing purposes. I bought a set of chairs, a table and a mirror. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. The only thing I didn't like was watching a manager chide some employees this afternoon for nothing. $317. Same response. Returns of housewares items must occur within 90 days of delivery. She kept repeating Portland and in the end, when she confirmed the location was Poland, she blamed the Portland mistake on autocorrect. Now that the store is here in Cherry Creek, I couldn't be happier! Love the idea of furniture that you could ship off to your future college grads first apartment? A step above in terms of quality and price from Ikea level brands, or maybe even 2 steps above. I bought several items here: a beautiful decanter that complimented my home bar perfectly. If you want your dog to get on the couch - buy the couch. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. We didn't receive any acknowledgements or offers to help. I was looked after by Mitch and he was fantastic. All furniture look pretty good, so I decided to buy some here. These come in a wide range of sizes and mostly neutral color options. The said they would have it delivered in a few days. I have cancelled all of my orders and will not be tempted by the forbidden fruits of CB2..