For a better experience, please enable JavaScript in your browser before proceeding. Do I need a WiFi 6E router to use WiFi 6E products? Visit our corporate site (opens in new tab). This issue applies to all editions of Windows 10 and Windows 11. Get information, documentation, videos and more for your specific product. Its also normal for your speeds to decrease as you move away from your router, because your WiFi device must switch to lower frequency wireless bands to maintain its connection. I have ATT U-Verse, so what I normally do is leave the router IP address as 192.168.1.1 and connect it to a LAN port on my U-Verse modem. But, there are also some common issues you may want to address but aren't sure where to start. NETGEAR creates innovative networking products that connect people, power businesses and advance the way we live. The problem is always the same, once it occurs devices cannot connect to the 5GHz band. I've tried multiple combinations of country code and channel settings with no luck whatsoever. Have you checked the antenna's? Look for "dual-band" adapters from well-known brands. Your post, to me is not clear on the SSID. Wondering : ASUS RT-AX86U or Netgear R9000? You'll find the option to update in the advanced tab in the app and under the administration section. If you're setting up your network for the first time, the default ID may contain the frequency. The problem is not in the SSID being hidden. Higher frequency bands provide a faster connection, but have less range, and cannot penetrate solid objects like walls and floors. https://en.wikipedia.org/wiki/List_of_WLAN_channels#5_GHz_or_5.8_GHz_(802.11a/h/j/n/ac/ax). Netgear router not working? No Got yourself a Netgear router? Your NETGEAR router features high powered amplifiers and antennas to maximize your WiFi coverage. The fix for me was to factory reset the R7800 and then enter all the configuration data by hand. Higher frequency bands enable faster connections, but they have less range and cannot penetrate solid objects like walls and floors. 2.4ghz just fine Any advice on why my 5ghz network would suddenly stop working? Reset your router. You must log in or register to reply here. What is the difference between WiFi 6E and WiFi 6? If this is the case, you can try upgrading to a newer network adapter. So I just bought the Netgear Nighthawk 4XS and received it on Monday. Richard Devine is a Managing Editor at Windows Central with over a decade of experience. Reg domain was never changed and is listed as United_States. Try going into- Advanced > Advanced Setup > Wireless Settings Under Wireless Advanced Settings (GHz a/n/ac), make sure "Enable Wireless Router Radio" is enabled. What channel is yours set at? What steps should I take if a Netgear router reset isn't working? The easiest way to do it is by logging in to the web app as detailed above. Typically, 2.4GHz is for distance, 5GHz is for performance. Do you have a suggestion for improving this article? As you troubleshoot, keep in mind that its normal for your speeds to decrease as your move away from your router, as your WiFi device must switch to lower frequency wireless bands to maintain its connection. Asus usb disk samba internal copy paste very slow, PFSense+OpenVPN: Problems Routing Specific VLAN traffic out VPN, Advice for router WPA3 Guest Lan Preconfigured. The problem is not in the SSID being hidden. Move the router or move closer to it. Make sure you correctly set up your modem, and it's securely connected to the yellow port on your router with an Ethernet cable. For more information, see the following articles: If your devices connect over WiFi, you might connect to the 2.4 GHz wireless band instead of faster WiFi bands.