Select Create return label under the original shipping label number on the order. New comments cannot be posted and votes cannot be cast. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Don't open the chargeback unless the eBay Dispute goes against you though. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. You can return your package using a label from Your Orders. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Send the funds using the buyer's preferred method. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Copyright 1995-2023 eBay Inc. All Rights Reserved. Returns happen. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). How to Help a Buyer With a Return If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Choose the label you want to send to your buyer. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Youve got three options to get it to UPS: Copyright 1994- If there's still no resolution, I'll try those two links you sent. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Thank you for the reply, much appreciated. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. For items that have a total cost of $750 or more, signature confirmation is required. But that is not something you need to share with eBay or with the seller. If the item location was China that is where you are supposed to be returning it to. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Death certificates show that you died. Wait for the package to be returned. Refunds and returns for sellers - Help Center Home If you're not able to resolve things with the seller, you can ask us to help. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If the buyer paid, theyll need to contact the carrierinstead. What kind of return did you open? Confirm your return address on the label. Welcome to the Shipping board! You can create and email return shipping labels to customers easily using Stamps.com. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. Oh - missed that. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. If they don't, return to the case on day 4 and ask Ebay to step in. Now I'm supposed to send items back. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. But they don't have to disrupt your businessor your profits. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). First things first - you need to pack your items in a sturdy box. Depending on the reason for return." Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. How To Return a Package | UPS - United States I had paid directly with credit card through eBay (not Paypal). A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. You can print a shipping label with postage . Returns may be handled differently on them. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. @missjen316 wrote: There is loophole in the new return system. 3. Sign in to your FedEx account, or, if you don't have one, register online. Bring it to the drop off location with the item you want to return. ". Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Does this option not appear on the screen until after three days? Download the label as a PDF. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I requested a return, and the seller agreed to this. If they agree, youneed to send funds to cover the cost. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. your return. I'd create a "paper" trail. The seller is correct that they can't issue a label for International shipping. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. 03-14-2018 Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Seal your box with plastic or nylon tape at least two inches wide. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Create Return Labels in Commerce Manager | Meta Business Help Center - edited However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping.